Frequently Asked Questions
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Frequently Asked Questions
Please see the sections below to find the answers you are looking for. If you can't find what you're looking for or have additional questions, please don't hesitate to contact us. We are always here to help you!
Last update: April 2023
1. General Questions
What is your return policy ?
Due to the nature of the products we sell, it is not possible to return our products unless they are broken or faulty. For more information see the ''Question/Answer'' below.
How can I track the status of my order?
Once your order has shipped, you will receive a tracking number by email. You can use this number to track your order on our website or the carrier's website.
Can I cancel or modify my order once confirmed?
Currently we do not have a physical store.
2. products
What types of products do you sell?
We have a huge range of adult toys, for all tastes and genders. We also have creams, oils, lubricants and a wide range of products to meet all your needs!
What is the material of the toys you sell?
The material for each product is usually listed in our product descriptions. If you have any further questions about the hardware, please don't hesitate to contact us.
In order to avoid infections and keep your toys in optimal condition, it is important to clean them with a toy cleaner before first use and after every use.
Do you offer your toys in several different colors?
You will usually find different colors and versions of our toys in their respective categories.
3. payments
What payment methods do you accept?
Do you offer installment payment options?
No, unfortunately we are unable to offer installment payments at this time.
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry standard encryption technology to protect your information.
4. delivery
How soon will I receive my order?
We will process your order within the next 24 hours, Monday to Friday.
If you are ordering from Canada, you are guaranteed to receive your order within 2-7 business days of confirming your order.
If you are ordering from the United States or elsewhere, you will receive your order within 3-9 business days of confirming your order.
What are the shipping fees ?
Delivery costs are set at $9.99. However, take advantage of free shipping for all orders over $99.
Do you offer free delivery?
Yes! We offer free shipping for all orders over $99.
Are your packages delivered discreetly?
Yes! You are assured that the packaging of our parcels is neutral, without any mention or logo of our company. Also, the sender name will be XYZ Distribution.
5. Customer service
You can reach our customer service by sending an e-mail to lazoneintime@gmail.com or by instant chat using the "Chat" icon at the bottom of the page.
When can I contact you?
Our hours of operation are Monday through Friday, 9:00 a.m. to 5:00 p.m. EST.
How can I leave a review?
Yes, we have a physical address. In the event that you need to exchange a defective product, we will provide you with all the necessary details for the shipment.