Refund Policy
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Shipping Policy
1. Area and delivery times
If you live in the Lower Mainland of British Columbia, your product should arrive within 2 business days.
If you live in British Columbia, outside of the Lower Mainland, your product should arrive within 3 business days.
If you live in Alberta, your product should arrive in 4 business days.
If you live in Saskatchewan, your product should arrive in 4-5 business days.
If you live in Manitoba, your product should arrive in 4-5 business days.
If you live in Ontario, your product should arrive in 5-6 business days.
If you live in Quebec, your product should arrive in 6-7 business days.
If you live in the Maritimes, your product should arrive in 6-7 business days.
2. Delivery costs
Our base delivery charges are set at $9.99 CAD per order. We offer free shipping for all orders over $99 CAD.
3. Order tracking
Once your order has shipped, you will receive a confirmation email with tracking information. You will be able to follow the routing of your parcel until its delivery.
4. Discreet Delivery
We understand the importance of confidentiality in the field of erotic toys. All our deliveries are made discreetly, without any mention of the contents of your package.
5. Returns and Exchanges
We accept returns and exchanges in the following cases:
Product damaged during delivery: If your order arrives damaged, please contact us within [insert timeframe] days of receipt with photos of the damaged product. We will send you a replacement product as soon as possible.
Defective Product: If you have a problem with a defective product, please contact us within [insert time frame] days of receipt. We will guide you on the return and exchange procedure.
To be eligible for a return or exchange, the product must be unused, in its original packaging, and with all tags and accessories attached.
Return costs are the responsibility of the customer, except in cases of damaged or defective product. We recommend that you use a tracking service to ensure safe receipt of your return.
Once we have received and inspected the returned product, we will process the refund within 14 business days. The refund will be made using the original payment method.
Please note that for hygienic reasons, some products may not be eligible for return or exchange, unless there is a manufacturing defect.
If you have any additional questions regarding our delivery and return policy, please do not hesitate to contact us at [email address/contact] or through our customer service. We will endeavor to address all your concerns as soon as possible.